FAQ

Q: Is membership registration free?

A: Yes, membership is free. Simply create an ID and password and you will be able to view products immediately. If you wish to purchase products, a separate subscription fee will be required.

Q: What services can I use after registering as a member?

A: After registering as a member, you can view the wholesale prices of all products. If some prices are not displayed, please contact customer support. When actually purchasing, you will need to join a subscription plan.

Q: What types of subscription plans are available?

A: We offer three plans. You can choose the plan that best suits your needs, from a low-priced plan for beginners to a high-priced plan for owners who are serious about their business.

Q: How do I pay for my subscription?

A: We accept multiple payment methods, including credit card, bank transfer, PayPal, etc. Please choose the method you prefer.

Q: How do I cancel my subscription?

A: You can cancel your subscription from "Subscription Management" on your My Page. Even after canceling, you can still use the service for the duration of the contract.

Q: What is a purchasing agent service?

A: We will handle the procedures and communication required to purchase products from Italian wholesalers. We can also handle inventory checks, ordering, and defective products.

Q: How long does it take to procure?

A: After placing an order, the product will usually arrive directly from Italy in 4 to 9 days. However, please note that it may take some time to check stock availability and communicate with wholesalers.

Q: What should I do if I receive a defective product?

A: If you receive a defective product, please contact our customer support immediately. We will handle the complaint with the Italian wholesaler on your behalf and resolve the issue as quickly as possible.

Q: Are all the products you sell genuine?

A: Yes, all the products sold in our store are genuine. The owner, momochani, has been certified as a premium personal shopper on Buyma for over 15 years and is a highly-respected shopper with plenty of experience. Based on the trust we have built up over the years, we only deliver products that are sourced through official channels, so please rest assured.

Q: Do you sell rare or limited edition items?

A: Yes, we handle rare products and trending items that are only available overseas. We also provide information on these special products to our subscribers.

Q: What payment options are available?

A: We accept a variety of payment methods, including credit card, bank transfer, PayPal, etc. Please choose the method that best suits your needs.

Q: How long does delivery take?

A: After placing your order, the product will arrive within 4 to 9 days. We use international express services such as DHL, UPS, and FedEx to deliver the product quickly.

Q: How can I check the delivery status?

A: We will inform you of the tracking number after shipping. You can check the delivery status in real time on the delivery company's website.

Q: How do you respond to inquiries?

A: Please contact us by email. We will do our best to respond to your questions and requests as quickly as possible.

Q: What are the customer support hours?

A: Customer support is only available on weekdays. If you have any questions, please contact us and we will reply within 24 hours.